What are the check-in/check-out times?
Check-in time at Casa da Clarinha and Chalé dos Penedos is between 4pm and 8pm. If guests wish to arrive later, we recommend that they inform us as soon as possible so that we can provide them with the desired arrival time. Check-out is until 12 noon.

Are bed linen and towels included?
Yes, bed linen and towels are included in your stay. We do not provide towels for the pool.

I'm traveling with children, is it possible to put them in a crib?
All children are welcome. Cribs are available at Casa da Clarinha and Chalé dos Penedos for children up to 2 years old, subject to availability.

How does parking work?
At Casa da Clarinha and Chalé dos Penedos, parking is available in front of the house, across the street.

What is the rest period?
Guests must respect the rest period between 00:00 and 08:00.

Can I bring my pet?
Pets are allowed at an additional cost. Both accommodations are pet friendly.

Does the accommodation have a transfer service?
We offer a transfer service to and from the airport on request and at an additional cost.

Can I change/cancel my booking?
If the reservation is canceled more than 30 days before the check-in date, 100% of the amount paid will be refunded. If the cancellation is made less than 30 days before the check-in date, there will be no refund of the amount paid, with the possibility of rebooking, depending on the availability of the accommodation.

Is it compulsory to report accommodation for foreign nationals to SEF?
Companies operating tourist accommodation that provide accommodation to foreign nationals are obliged to notify SEF within three working days.